Dear Kyle,
With this notification we would like to inform you that our Server Performance Monitoring System has signaled that your account kngi.org
contains more than 5GB multimedia files and thus exceeds the allowed size for multimedia files per shared hosting account.
Please note that the limitation on the size of multimedia files is needed because these file types, when in large amount, demand a serious share of the server resources (CPU, memory) when downloaded or accessed. Thus, they endanger the overall performance of the server and all accounts hosted on it.
The file types that mostly exceed the limit of 5GB in total are:
22.55GB MP3 FILES - Group multimedia
3.86GB FLAC FILES - Group multimedia
0.68GB WAV FILES - Group multimedia
0.21GB MOV FILES - Group multimedia
Most of the files are stored within the following folder(s) on your account:
/home/kylejc5/public_html/miscstuff
/home/kylejc5/public_html/NI/shows/
/home/kylejc5/public_html/radio/archive/
/home/kylejc5/public_html/NGI/
/home/kylejc5/public_html/NI/
/home/kylejc5/public_html/mirrors/
We would like to offer you 2 beneficial solutions in order to be able to store more than 5GB multimedia files on your account:
1. Main option - Atom Dual-Core 330 Managed Dedicated Server
This option will ensure that you have the necessary amount of resources to maintain the steady expansion of your website and its growing quota usage.
2. Alternative solution - Professional Semi Dedicated Hosting
The alternative solution will accommodate your website for the time being and will offer you the storage that is required for the moment. However, if you plan to further expand your website, we strongly advise you to choose the main option that we suggested.
SiteGround is experienced in providing dedicated hosting solutions and we are happy to inform you that as an existing and loyal SiteGround customer, we will offer you a beneficial upgrade package including:
-- Setup fee is waived (worth $49)
-- Free website content transfer from the shared server to the dedicated machine
-- No website downtime during the upgrade
The upgrade process is simple and hassle-free, as once the upgrade order is placed, the SiteGround staff will take care of your transfer. You can order your dedicated solution upgrade immediately from your SiteGround User Area -> Order section-> Upgrade to Dedicated Solution option/Upgrade to Semi Dedicated Hosting
In case the upgrade solution is not a suitable option for you, we would like to kindly ask you reduce the size of your multimedia files to the specified quota within the next 48 hours. If you do not take any action within this time frame, we will be forced to suspend your account in order to preserve the overall performance of the shared server.
Thank you for your understanding and cooperation!
Best regards,
Ivaylo Todorov
Abuse Department
http://www.SiteGround.com Please do NOT reply to this email. You can add comments to this issue by logging to your Customer Area (
https://www.siteground.com/login_page.htm ) and accessing the ticket that has been automatically open on your behalf in connection with this case.
Now, I've been hosting 20+ GB of podcasts for some time now, but the traffic for them has been low, so I guess it hasn't been an issue (I wasn't even aware of a 5GB limit until now.) But recently, jmr started uploaded MAGFest recordings, and that must have tipped them off.
So, I'm at a bit of a loss of what to do. I've upgraded the site to a free month of the semi-dedicated hosting solution for the time being, but as the email says, that is only a temporary fix, and will be $30 a month when it does come time to pay for it (a far cry over the $100/year I was paying up until this point.) The dedicated option is $180 PER MONTH, which is much more than I am able to afford, and I'm not wanting to beg for donations just to keep the site alive.
There is about a month left to sort this out. If anyone has any alternate hosting suggestions, please let me know and I'll look into them.
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